Making sure our chocolates look as good on arrival as they do on our website is our top priority. To guarantee that each order arrives in excellent condition, we package our chocolates in shipping cartons filled with frozen gel packs, and recommend that customers choose the quickest shipping option possible. With the exception of summer time shipping, we give our customers the option of selecting UPS Ground shipping which would be the longest transit time to receive their product. If the customer chooses this option please see our Shipping Policy. Your chocolates are shipping from Arizona. That, coupled with the perishable nature of our product, requires us to take many precautions. While this can result in higher shipping costs during certain times of the year, it is the only way
we can ensure the integrity of our product throughout the shipping process. We want our customers to know that we do not make any profit on shipping. We are simply passing along the charges that UPS charges us. If you have any questions regarding shipping, please email us at customercare@promisechocolates.com. 

Your order will ship the same day as long as the order has been received by 11am PST. Next-Day shipping will be a one day ship with a Next-Day guaranteed delivery. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday or Sunday arrivals. You will receive final confirmation via email with your UPS tracking number once your order has been processed. You are able to track your order online at ups.com after it has been scanned by UPS on the day it is shipping or by clicking
the tracking number provided in your email confirmation. 

Shipping Options

Next Day shipping selection

Your order will ship and be received within 2 business days after being processed. All orders will be processed and shipped the same day as long as your order is received by 11am PST. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday or Sunday arrivals. You will receive final confirmation via email with your UPS tracking number once your order has been processed. You are able to track your order online at ups.com after it has been scanned by UPS on the day it is shipping or by clicking the tracking number provided in your email confirmation.

2-Day Shipping Selection

This option is our most cost effective way to ship although in most cases is the longest transit time. We encourage our customers to use Next-Day, 2-Day or 3-Day Select shipping. If you still planning to use UPS Ground please see our Shipping Policy below. You should receive your order within 3-5 business days after being processed and all orders received by 11am PST will be processed and shipped the same day. Please select a delivery date based on this and allow for any extra time that might occur due to the upcoming holidays as well as any possible weather delays that might occur during the winter months. Please note that we do not ship for Saturday or Sunday. You will receive final confirmation via email with your UPS tracking number once your order has been processed. You are able to track your order online at ups.com after it has been scanned by UPS on the day it is shipping or by clicking the tracking number provided in your email confirmation. Please note all pricing is subject to change, depending on the time of year, as well as weight and location.

To ensure your chocolates arrive fresh and with no damage, we package them using the industry’s newest technology, with Cool-Shield thermal mailers inside of shipping boxes containing frozen gel packs. Due to the fact that UPS Ground shipping can take 3-5 business days to deliver, we suggest choosing a faster shipping method. If you choose UPS Ground we can only guarantee that our chocolate arrives in perfect condition at the 72 hour mark. Please provide a Lower-48 US street address, as we cannot ship to P.O. boxes or
Alaska and Hawaii. Be sure to include the appropriate suite or apartment numbers when necessary to ensure proper delivery. We want to make sure that we are able to accurately process your order. The details of your name, billing address, shipping address, and method of payment are critical. We cannot be responsible for errors in information that is provided to us. Costs resulting from such errors will be charged to you. We are committed to customer satisfaction. Every item we sell is carefully inspected before it is shipped for Quality Control. If there is any issue or discrepancy upon receipt of your order, the customer must contact Promise Chocolates via email for replacement or refund. Please include pictures of the shipping carton’s bottom that shows the dimensions, top of shipping carton capturing the ship label and damage. These requests MUST be received within 5 days of delivery of the order. After 5 days of receipt, Promise Chocolates considers the shipment to be delivered and accepted with no issues, and no refunds or reships will be offered. We will ship your order in an attempt to satisfy your requested delivery date, however we are not responsible for UPS delays due to weather, mechanical failures, or other factors beyond their control. We recommend choosing a delivery date that is early enough to allow for delays. Promise Chocolates does not issue credit for UPS delays. When selecting a delivery date, especially for a gift, please keep in mind that all of our gourmet chocolates have a 4 week shelf-life.

ground shipping selection

Our Shipping Policy

When we are given incorrect or incomplete address information or if the shipper is asked to intercept a package in mid-delivery and redirect it to some other location, we incur additional charges from UPS and we have no choice but to pass those charges along to the customer. We are sorry but we cannot extend our delivery guarantees when your package is delayed for these reasons.

Redirected Package Charges

We take extra precautions during warm weather conditions to ensure your order arrives in the best possible condition. To reduce the risk of melting, we’ll use appropriate packing materials to keep your chocolates cool. When temperatures in the destination or UPS hub cities reach 80° Fahrenheit, we are required to ship Next Day, 2-Day or 3-Day Select Monday through Wednesday. We will accept
Next-Day shipment orders until Thursday by 11am PST. Shipments not received by 11am PST on the day ordered will not ship until the next business day. Please keep this in mind when placing your order. As an example if a customer places an order at 11:30am PST on Wednesday and choses the 3-Day select shipping option, the shipment will not be processed until the following Monday to guarantee freshness of the product. In this example the customer may want to change their shipping method to 2-Day or overnight shipping to receive their order within that same week. For further questions about our warm weather shipping policy please send us an email at customercare@promisechocolates.com

Warm Weather Shipping